St Giles Hotel Managed Guest WiFi Installation

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The St Giles Hotel in Central London prides itself on providing excellent guest facilities and a robust Internet connection comes high on the list of demands

St Giles Hotel

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Vital Wifi has recently installed a new wireless Internet system that will provide all guests staying at the 700 room hotel with reliable, fast and secure WiFi, with over 250 Access Points to ensure every room has coverage.

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WiFi Service Requirements

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A user-friendly, secure, reliable and robust system
Bandwidth Management per user
Periodic reporting and Revenue management
Quick installation with minimal disruption to hotel guests
24/7 guest and staff technical support
Subscriber Account management
Cloud-based management systems
Integrated Firewall

The Challenge

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The St Giles Hotel is made up of four individual tower blocks with a lot of concrete in the structures. With over 700 guest bedrooms, Vital Wifi had to ensure the WiFi system was capable of handling the potential number of users across all four buildings without degradation of service.

WiFi Access Point Coverage

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Following the initial site survey, Vital Wifi discovered a number of gaps in the original network. The existing 200 Access Points needed replacing with upgraded models and relocating to ensure sufficient coverage. Vital Wifi also identified a requirement for a further 50 new Access Points taking the total up to 250, this enabled Vital Wifi to deliver truly exceptional Internet access at the St Giles Hotel. Now, with better positioning and an average ratio of one Access Point for every 2.8 rooms, Vital Wifi have delivered an increase of 15dBM in the guest bedrooms.

Internet Connection

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A new 200Mb leased line was installed to cope with the increased demand for WiFi throughout the hotel. This can be scaled up to 1GB if required, offering a robust, future-proof Internet connection.

“WiFi has become the most requested guest amenity in the last few years and we’re pleased to be partnering with Vital Wifi to ensure our new system allows us to meet and exceed guest expectations. Having a stable system and connection is important to our guests, therefore partnering with Vital Wifi and utilising their network management and guest support, we can stay ahead of the technology curve and provide a reliable service which our guests have come to expect.”

Anit Popat

Vice President - Sales & Marketing, St Giles Hotels

Revenue Platform

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Vital Wifi also integrated a secure charging platform that allows guests to purchase WiFi access immediately by paying online. The team at St Giles Hotel has access to the Vital WiFi online portal where they can administer the system and create voucher codes for conference guests and large groups, as required.

Network Monitoring

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With Vital Wifi advanced monitoring systems in-place, we are in a position to monitor the network remotely to ensure it is operating as it should; this includes failover facilities.

Network Installation

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The complete Hotel WiFi project was installed in just three weeks, coming in on-time and on-budget. The installation itself was transitioned over this period, working with the facilities team to ensure minimum disruption to the guests and their Internet connection.

About St Giles Hotels

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The St Giles Hotel London is an associate of Malaysian based IGB Corporation, known for its excellence in both commercial and residential property development. The St Giles brand portfolio offers a collection of centrally located hotels with individual characters, bought together by the signature St Giles Experience of warm hospitality and a friendly spirit. Our locations include:- Europe: Central London/UK, London-Heathrow/UK USA: Manhattan/New York ASPAC: Kuala Lumpur/Malaysia, Penang/Malaysia; Makati/Philippines. Further expansion of this growing brand is planned in Sydney/Australia and London/UK and, with plans to grow further in Bangkok and the USA.