Delivering the Message with Digital Signage
Digital signage, when connected to the unified network, offers ultimate flexibility with highly targeted and personalised messaging. What is digital signage? Some systems are stand-alone where the scheduler and player are combined into a single system on a linked playback PC. With the rise of …
Hotel Chatbots: Get the Message
Hotel chatbot software lets hotels communicate with guests via different channels in real-time, including transactional messages, reply to guests, and manage guest requests. Messaging ‘done right’ utilises the unified network to provide a very smooth customer interface saving time and adding value. With a holistic …
The Telephone Network: Dialling-up Savings
An effective hotel phone system allows hotelier’s to offer guests additional facilities that add value, while delivering unparalleled customer service, a major differentiating factor in this competitive industry. Traditionally a hotel’s telephone system uses the PSTN (Public Switched Telephone Network) but with a strong unified …
Hotel Video Surveillance: The Bigger Picture
Hotel video surveillance is no longer limited to fulfilling basic security needs. As technology progresses, we’re seeing hoteliers’ implementing cameras for facial recognition to improve customer experience, detecting lost children, even authorising payment. The possibilities are endless, and connected to the unified network, they will …
EPOS: Enabling Unified Payments For The Hotelier
EPOS (Electronic Point of Sale) is the beating heart of a hotel, being the central hub for revenue recording and collection. In an era of ubiquitous technology, it makes sense to integrate as many hotel systems and services as possible in order to deliver even …
The Internet of Things: Increasing Efficiency For Hoteliers
The Internet of Things enable hotels to provide smart, personalised experiences for guests while optimising processes, lowering costs and raising productivity. Contrary to popular belief, it does not just power the smart room. It is fast becoming ubiquitous across the hotel estate and depends on …
Are Smart Hotel Rooms The Future For The Hotelier?
Smart hotel rooms are on the rise, with guests demanding a high level of in-room automation and personalised technology. No longer is smart technology considered innovative: yesterday’s hi-tech is today’s normal. A robust unified network enables an impressive smart room experience and we explore what …
Keyless Entry: What You Need To Know
Mobile keyless entry is no longer considered experimental in the industry. Within the largest global hotel brands, keyless door locks have certainly gone mainstream and the adoption continues to rise unilaterally across the hotel marketplace, from both the major brands to the smaller independent hoteliers. …
The Evolution of the Hotel Property Management System
Originally the domain of the reservation office, the hotel Property Management System (PMS) now integrates well beyond the front desk. With recent developments in technology, the PMS is now a critical business operating system. What is a Property Management System (PMS)? Hotel front office systems, …
WiFi Glossary: Your Connectivity Cheat Sheet
With the growing popularity of Wi-Fi and its ever-changing capabilities, it is important to understand the various terms, acronyms, and standards that are rapidly becoming a part of the lingo. To that end, we’ve put together this glossary of common terms that are used. Connectivity …
