For our larger Guest Wi-Fi installations, we also offer end-user support to enable our customers to offer Wi-Fi without the need to sort problems as they occur.
We are here to help you with any problems 24/7 live, telephone guest and staff support.0333 3583 222
We are here to answer your questions. We will answer within 24 hours. Weekdays: 9am - 5pm GMT.firstname.lastname@example.org
We are here to troubleshoot your problems. Submit a help ticket and we'll get to work.Submit A Ticket
Do I need to register?
In most cases no, we like to keep things simple. The registration at each of our networks will vary so there may be some locations that require a registration to use the Wi-Fi but we will always strive to keep this as simple as possible.
How does Premium Wi-Fi work?
This will depend on the Wi-Fi network you are using. Please speak to a member of staff to see what options are available to you. Some of our Wi-Fi networks offer a premium service which can be activated by voucher code or by making an online payment.
Go to your settings menu and select Wi-Fi, browse for the name of the Wi-Fi network (which will be advertised locally) and select that network.
From the desktop, select the Wi-Fi icon in the bottom right hand side of the taskbar, locate the Wi-Fi network from the list of available networks and click Connect.
Click on AirPort in the toolbar and select Turn AirPort On. Select the relevant Wi-Fi network from the list of available Wi-Fi networks.
I'm still having problems connecting
You can either e-mail email@example.com with a description of your problem or call our 24/7 helpdesk on 0808 280 2736.
What will I need to connect?
Any Wi-Fi device can be used to connect to a Vital Wifi network.